FAQS

How can I submit stone for testing?

To submit the stone, depositor has to visit lab with ID details (PAN card, Driving License, Adhaar card, Election Card, etc). Personnel sitting on the reception will assist in the stone submission procedure.

Facility of submission of stone through courier is not presently available.

How can I collect my stone after testing from lab?

Same person who has deposited the stone has to come himself to the lab to collect the stone and its report. At the time of collection customer has to show his ID which was showed and noted at the time of submission of stone.

Can I send someone else, on my behalf, to collect my stone from the lab after testing?

If depositor could not come for collecting the stone, along with the agreement slip, an authorization letter duly signed and tested by depositor in the name of person who will be collecting the good(s) deposited and the test report(s) must be submitted along with the copy of ID of depositor and collector.

How can I collect my stone and report from lab in case I have lost my agreement slip?

In case depositor misplaces the agreement slip, copy of his identity proof is taken which was recorded at the time of stone submission and sign is matched with record. Also he has to submit a request letter/declaration stating to deliver him the good(s) & test report(s) and no further claim is due.

Can I get my or my company’s name printed on the report?

no

What are the modes of payment for testing fee?

Payment for testing can be done in cash, via credit card / debit card etc., cheque and NEFT. In case payment was made through cheque or NEFT, stones are delivered after the confirmation of payment from Bank.

Can I get my stone tested in my presence?

no?

Can I get the booking done on the phone for stone testing?

No booking is done on phone, delivery time is given at the time of submission of stone.

Can I get stone evaluated / appraised from IGI-GTL, Delhi?

no?

How can I get duplicate copy of my old gem identification report?

The charges for issuing of duplicate report is Rs. 250 (Including GST). Duplicate report is issued to the same person who has got original report issued on his name. In this case, stone is not required to be submitted again in lab for duplicate report. But in case, if duplicate report is desired by some other person, stone has to be submitted in lab again for issuance of duplicate report.

Can I get stone, mounted in jewellery, tested?

Mostly mounted stone gets tested, in case it’s not possible due to some reason, customer has to resubmit the stone after removing it from the jewellery.